Privacy notice

Who we are

Holdups is run by Fastidious LLP, part of Byte Digital Ltd, in the United Kingdom. We decide how the information below is used. You can reach us at [email protected].

If you ask for early access

We keep what you type into the form: your name, email address, and anything you choose to tell us about your company, role, team size and agents. We use it only to reply to you and to decide whether to offer you access. We do not add you to a mailing list or pass it to anyone else. We delete it after 12 months, or sooner if you ask.

If you use Holdups

We keep what is needed to run the service for your organisation:

• your account: name, email address, password (stored only as a hash), two-factor settings and your choices such as working hours;
• what your organisation puts in: projects, agents, blockers, the questions and answers on them, and decisions;
• a record of who did what, so your organisation can audit it;
• if your organisation connects them, an access token or webhook address for Jira, GitHub, Slack, Microsoft Teams or Telegram, stored encrypted.

Holdups does not connect to your code repositories and does not hold your AI provider keys or logins. Blockers hold whatever agents and people write in them, so that text is only as private as its authors make it. Your organisation's owners and admins decide who can see what within it, and can remove people.

Where it is kept and who else handles it

Holdups' servers and database are in the United Kingdom. Two other companies handle data on our behalf: Brevo sends our emails, and Cloudflare carries traffic to the site. If your organisation connects Jira, GitHub, Slack, Microsoft Teams or Telegram, Holdups sends those services what is needed to keep them in step, such as who an issue is waiting on and the text of a blocker.

Cookies

The site sets only the cookies it needs to keep you signed in and to protect forms. There are no advertising or analytics cookies and no third-party scripts.

Your rights

You can ask us for a copy of what we hold about you, to correct it, or to delete it. Email [email protected]. If you use Holdups through an organisation, its owner can also remove your account. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.